Price Plan / Pricing Options Terms and Conditions

Note: To ensure a charge point is available for the next user, overstay fees of 75p/min apply after 60 mins on Rapid & Ultra-Rapid chargers and after 10 hours on Fast chargers (maximum overstay fee is £35).

* Hackney Light & Power Plan: Available on selected rapid chargers within the London Borough of Hackney only. Full charger location details are set out in the Terms & Conditions. All other ESB Energy rapid chargers across Great Britain are charged at £0.67 per kWh.

Charging outside the Hackney Borough is available at standard rates, with rapid charging at 67p per kWh, ultra‑rapid charging priced at 77p** per kWh and fast charging at 63p*** per kWh. 

One Time Payment

ESB Energy One Time Payment rate costs from 63p* per kilowatt hour (kWh) for fast charging (22kW), from 68p* per kilowatt hour (kWh) for rapid charging (50kW) and from 78p* per kilowatt hour (kWh) for Ultra-Rapid Charging (150kW)

It operates on a pay-as-you-go basis, with no subscription or connection fees needed, you will only pay for the power used to recharge your electric vehicle (EV).

The minimum credit or debit card balance required to start a charge is £50. 

PAYG

ESB Energy PAYG rate costs from 63p* per kilowatt hour (kWh) for fast charging (22kW), from 67p* per kilowatt hour (kWh) for rapid charging (50kW) and 77p* per kilowatt hour (kWh) for Ultra-Rapid Charging (150kW+) 

It operates on a pay-as-you-go basis, with no subscription or connection fees needed, you will only pay for the power used to recharge your EV.

To pay, download the “EV Plug In” app where you can securely register your debit or credit card details.

You can load credit in multiples of £10 to your account. The minimum credit or debit card balance required to start a charge is £5. 

A charge point access card is available to PAYG customers for a once off fee of £10.

Membership Subscription

Charge point access cards are provided free of charge as part of the membership package.

Replacement access cards will be charged at £10 each.

There are 2 membership subscription offers:

General Membership Subscription

ESB Energy Membership package costs £4.99 incl. VAT per month, usage costs from 59p* per kilowatt hour (kWh) of electricity used for fast charging (22kW), from 62p* per kilowatt hour (kWh) of electricity used for rapid charging (50kW) and from 73p* per kilowatt hour (kWh) of electricity used for Ultra-Rapid Charging (150kW+) on a pay per use basis. 

There is a 12-month minimum term. ESB Energy reserves the right to charge a cancellation charge equal to the subscription fee of the remaining term of the contract.

At the end of minimum term, customer memberships will automatically continue on a rolling monthly basis until cancelled.

The minimum credit or debit card balance required to start a charge is £5. 

Taxi Membership Subscription

If you are a registered electric taxi driver, you can subscribe for free and usage costs from 59p* per kilowatt hour (kWh) of electricity used for fast charging (22kW), from 59p* per kilowatt hour (kWh)  of electricity used for rapid charging (50kW) and 73p* per kilowatt hour (kWh) for Ultra-Rapid Charging (150kW+) on a pay per use basis.

Proof of a taxi license is required via the sign-up process.

At the end of minimum term, customer memberships will automatically continue on a rolling monthly basis until cancelled.

The minimum credit or debit card balance required to start a charge is £5. 

Contactless

ESB Energy Contactless rate costs from 68p* per kilowatt hour (kWh).

Contactless is available across the majority of our chargers.

The minimum credit or debit card balance required to start a charge is £50. 

All prices are inclusive of VAT at 20%.

Overstay fee

To ensure a charge point is available for the next user, overstay fees of 75p/min apply after 60 mins on Rapid & Ultra-Rapid chargers and after 10 hours on Fast chargers (maximum overstay fee is £35).

Hackney Light & Power Plan: (HLP) – Terms & Conditions

These Terms & Conditions apply to customers enrolled on the Hackney Light & Power Plan and form part of ESB Energy’s tariff Terms & Conditions. The HLP Plan is delivered in partnership with Hackney City Council to support eligible Hackney EV permit holders with residential EV charging only.

1. Eligibility and Verification

Eligibility is determined by Hackney City Council and verified during signup via the ESB Energy EV Plug In app. Eligibility may be reviewed periodically at ESB Energy’s discretion, and access may be withdrawn, suspended, or modified at any time if eligibility requirements are no longer met or reasonably suspected not to be met.

2. Right to Refuse, Suspend or Withdraw Access

ESB Energy reserves the right, at its sole discretion, to refuse, suspend, or withdraw access to the HLP Plan where:

• eligibility cannot be verified or is withdrawn;
• false, misleading, or incomplete information is provided;
• charging behaviour is inconsistent with typical private residential use;
• these Terms & Conditions are breached; or
• ESB Energy is instructed to do so by Hackney City Council.

These rights may be exercised without prior notice where required for operational, compliance, or network‑related reasons.

Where access is refused or withdrawn, the customer may be notified and offered the option to transfer to an alternative ESB Energy tariff or close their account, in accordance with these Terms & Conditions.

3. Eligible Chargers

The Hackney Light & Power (HLP) tariff applies exclusively to Hackney‑funded rapid chargers located within the London Borough of Hackney.  Two Transport for London (TfL)‑owned rapid chargers, located at 113 Upper Clapton Road and 88 Stamford Hill, may also be included at ESB Energy’s discretion, notwithstanding that they are not Hackney‑funded. The HLP tariff does not apply to any other chargers on the ESB Energy network.

The inclusion of TfL‑owned chargers is not guaranteed and may be amended or withdrawn at any time without prior notice.

3.1 Ineligible Chargers

The HLP tariff is not available on fast or ultra‑rapid chargers.

Charging undertaken on fast or ultra‑rapid chargers will be charged at standard ESB Energy Pay as You Go (PAYG) rates, regardless of customer eligibility for the HLP Plan.

ESB Energy may add, remove, or amend eligible chargers at its sole discretion, including non‑Hackney‑funded chargers and third‑party chargers.

3.2 Usage Charges

Day Rate: From £0.62 per kWh for rapid charging

Night Rate: From £0.34 per kWh for rapid charging between 01:00 and 05:00

The plan also includes competitive rates per kilowatt hour for charging outside the Hackney Borough with ultra-rapid charging at 77p per kWh and fast charging at 63p per kWh.

Prices are subject to change and were correct at the time of launch on 19 March 2026.

4. Payment and Account Management

The HLP Plan operates on a PAYG basis.

• No subscription or connection fees apply
• Customers pay only for the electricity used to recharge their EV
• Sign‑up and payment are completed via the EV Plug In app
• Credit can be loaded in multiples of £10
• The minimum balance required to start a charge is £5

5. Charge Point Access Cards

One charge point access card is provided free of charge as part of the Hackney Light & Power Plan. Replacement or additional access cards are available at a cost of £10 per card.

6. Volume Cap and Fair Usage

The HLP Plan is intended for typical private residential use. A rolling cap of 1,500 kWh per 12‑month period applies. ESB Energy may apply PAYG rates, migrate to tariffs, suspend or terminate access where usage exceeds the cap or is inconsistent with residential patterns.

Charging activity that materially exceeds these levels or indicates sustained usage inconsistent with private residential driving behaviour, may be deemed non‑compliant with the intended use of the tariff.

Where reasonably practicable, customers may be notified in advance. Continued use of the charging network following notification constitutes acceptance of the revised rates or tariff conditions.

7. Fair Usage Clause

7.1 Expected Use

Customers must:

• use charge points solely for EV charging;
• charge only for the time required; and
• disconnect and vacate the charger once charging has completed, including during the 01:00–05:00 discounted period.

7.2 Unreasonable or Excessive Use

Usage may be deemed unreasonable where a customer:

• remains connected significantly beyond charge completion;
• uses a charger as an overnight parking location or remains plugged in while not charging;
• attempts to access HLP rates outside eligibility rules; or
• displays behaviour inconsistent with normal private residential charging patterns.

8. Overstay Fees

Overstay fees of £0.75 per minute apply after 60 minutes on rapid chargers. The maximum overstay fee is £35 per charging session. Fees apply regardless of whether charging occurs during the discounted night‑rate period.

9. Monitoring and Enforcement

ESB Energy may monitor charging behaviour and may automatically apply fees, issue warnings, suspend access, or terminate accounts without further notice for serious or repeated breaches of these Terms & Conditions.

10. Loss of Eligibility

Where a customer ceases to meet the eligibility requirements for the HLP Plan, ESB Energy may, at its discretion, notify the customer and allow a period of up to 30 days to transfer to an alternative ESB Energy tariff or to close their account.  Where the customer fails to respond within this period, ESB Energy may transfer the customer to the Pay as You Go tariff without further notice.

11. Amendments

ESB Energy may amend these Hackney Light & Power Plan Terms & Conditions to reflect operational requirements or obligations with Hackney City Council.  Any changes will be communicated in accordance with ESB Energy’s tariff Terms & Conditions.

*The 'from' pay for use rates refer to the lowest cost for using the network. Check the EV Plug In app for specific charger price details.